Shipping Policy

In-stock pieces ship within 2–3 business days. Made-to-order and custom pieces — fascinators, bespoke hats, and personalized jewelry — require 2 to 4 weeks. You will receive a confirmation email with tracking as soon as your order leaves the atelier.

Standard ground: 3–5 business days · calculated at checkout.

Expedited: 1–2 business days · available at checkout.

Complimentary standard shipping on orders over $250.

We are pleased to ship internationally to most destinations. Delivery generally takes 7 to 14 business days depending on region and customs. Rates are calculated at checkout.

International orders may be subject to duties, taxes, and customs fees assessed by the destination country. These charges are the responsibility of the recipient.

Once your order ships, tracking is sent by email. You will also receive delivery confirmation. If you have not received tracking within 5 business days, please contact us.

Should a package arrive damaged or fail to arrive, please contact us within 7 days at sales@houseofpalomino.org and we will make it right.