Our Commitment
Accessibility Statement
Last updated · July 2026
At House of Palomino, we believe luxury should feel welcoming to every woman who steps into our world. We are committed to providing an elegant, intuitive, and fully accessible shopping experience — one that honors every client, regardless of ability, device, or the assistive technology she relies upon.
A Boutique for Everyone
Whether you are browsing our silk scarves from a phone at the racetrack, commissioning a custom fascinator by keyboard, or exploring the jewelry collection with the aid of a screen reader, our aim is that the House of Palomino experience feels seamless, gracious, and unhurried.
Our Standard
We work to conform with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium. These are the internationally recognized standards used to make digital experiences perceivable, operable, understandable, and robust for people with a wide range of abilities, including visual, auditory, motor, and cognitive differences.
Measures currently in place across our site include:
- A "Skip to main content" link on every page for keyboard and screen reader users
- Semantic landmarks (header, nav, main, footer) and a logical heading hierarchy
- Full keyboard navigation with clearly visible gold focus indicators
- Descriptive alternative text on editorial and product imagery
- Accessible labels on every icon-only button, form field, and interactive control
- Form validation and error messages announced to assistive technology
- Color contrast meeting or exceeding WCAG AA (4.5:1 for body text)
- Modal dialogs and drawers built on accessible primitives with focus management and Escape-to-close
- Tap targets sized for touch (minimum 44 × 44 pixels) on mobile
- Responsive, resizable typography that reflows without loss of content up to 200%
- Reduced-motion support that respects the operating system preference
- Captions and meaningful labels for video and interactive content
An Ongoing Refinement
Accessibility, like couture, is a practice — never a finished garment. We audit new pages and features as they are introduced, refine older sections as we grow, and welcome the insights of our clients in doing so. If a piece of the experience doesn't yet meet the standard we hold ourselves to, we consider it an invitation to make it better.
We're Here to Help
Should you experience any difficulty using our site — or should a page, product, or interaction not meet your needs — please reach out. We will personally assist you and make any accommodations required so that you may shop, style, or commission with ease.
Our Client Services team is available Monday through Friday, 10am – 6pm ET, at sales@houseofpalomino.org. We are also delighted to assist by telephone or private appointment, and to complete orders on your behalf when preferred.
When contacting us, please share the page you were visiting and a brief description of the difficulty, so we may resolve it promptly and improve the experience for those who follow.
Feedback
Your feedback is a gift. Suggestions for how we might make House of Palomino more accessible are always welcome, and are treated with the same care as any correspondence from the atelier.